Privacy Policy

We collect personal information that you voluntarily provide to us when you register on the Services, including: names, email addresses, usernames, and passwords. We do not process sensitive information. Payment data (such as your payment instrument number and security code) is handled and stored by Stripe. If you register using a social media account, we will collect certain profile information from your social media provider.

We automatically collect certain information when you visit, use, or navigate the Services, including Log and Usage Data (IP address, device information, browser type, activity information), Device Data (computer, phone, tablet, or other device information), and Location Data (information about your device's location based on IP address or GPS). Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We process your personal information to: facilitate account creation and authentication; deliver and facilitate delivery of services to the user; respond to user inquiries and offer support; send administrative information; fulfil and manage your orders; enable user-to-user communications; request feedback; send marketing and promotional communications (you can opt out at any time); and to save or protect an individual's vital interest.

If you are located in the EU or UK, we rely on the following legal bases: Consent (you may withdraw consent at any time); Performance of a Contract (to fulfil our contractual obligations to you); Legitimate Interests (to send information about special offers and to improve user experience); Legal Obligations (to comply with law, cooperate with law enforcement, or defend legal rights); and Vital Interests (to protect your vital interests or those of a third party).

If you are located in Canada, we may process your information if you have given us specific permission (express consent) or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. Categories of third parties we may share personal information with include: Payment Processors, Data Storage Service Providers, Data Analytics Services, Communication & Collaboration Tools, Ad Networks, AI Platforms, and User Account Registration & Authentication Services. We may also share information in connection with any merger, sale of company assets, financing, or acquisition of our business.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising. Please see our Cookie Policy for more details.

We may share your information with Google Analytics to track and analyse the use of the Services. You can opt out of being tracked by Google Analytics across the Services by visiting https://tools.google.com/dlpage/gaoptout.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies ("AI Products"). We provide the AI Products through third-party service providers, including Anthropic. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our Services offer you the ability to register and log in using your existing social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider, which may include your name, email address, friends list, and profile picture. We will use the information we receive only for the purposes described in this Privacy Notice. We are not responsible for other uses of your personal information by your third-party social media provider.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security. Transmission of personal information to and from our Services is at your own risk.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at hello@tradementorfy.com.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to: (i) request access and obtain a copy of your personal information; (ii) request rectification or erasure; (iii) restrict the processing of your personal information; (iv) data portability; and (v) not be subject to automated decision-making. You can make such a request by contacting us using the contact details provided in this notice.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us. You may also review or change the information in your account or terminate your account at any time by logging in to your account settings.

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As no uniform technology standard for recognising and implementing DNT signals has been finalised, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. To exercise these rights, you can contact us by submitting a data subject access request or by emailing us at hello@tradementorfy.com.

Australia and New Zealand: We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.

Republic of South Africa: If you are unsatisfied with the manner in which we address any complaint, you can contact the Information Regulator (South Africa) at enquiries@inforegulator.org.za.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

If you have questions or comments about this notice, you may email us at hello@tradementorfy.com or contact us by post at: Trade Mentorfy LTD, Trade Mentorfy, Suite RA01, 195-197 Wood Street, London E17 3NU, United Kingdom. If you are a resident in the United Kingdom, we have appointed CHIJIOKE ANOSIKE as our representative. You can contact them directly at hello@tradementorfy.com or by visiting http://www.tradementorfy.com.

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please submit a data subject access request or contact us at hello@tradementorfy.com.